Frequently Asked Questions

A 50% downpayment is required before production begins on all jobs. We may also proceed upon receipt of a signed Purchase Order or approved Quote from eligible clients.

Before work starts, artwork must be formally approved (via signed hard copy or written confirmation). While we proofread and maintain quality control, names, dates, and specialized wording will be engraved exactly as provided. Customers are responsible for carefully reviewing and approving all artwork prior to production.

Our normal turnaround times are generally in the order of 3-5 working days from final acceptances of proofs etc. This does however also depend on the magnitude of the job and whether it is achievable in that period.

Samples will only be produced for jobs which qualify as high volume. We will produce samples and design proofs on signed acceptance of quotations. If an order is not placed after sampling, we will charge for the sample/design at a minimum of 10 times the unit price quoted. We will also add in any artwork fees incurred during the sampling process.

We prefer as much as possible to supply the items we engrave since we are already familiar with the optimal machine settings for our items. We engrave items supplied by the customer but the customer must bear the risk of damage to their item. We would generally require an additional item to get the optimal machine settings before deciding to do the job and agreeing on a price.

Normally we do not charge extra for ‘rush jobs’ if they can be accommodated. We would however prefer orders in a timely manner in order to avoid the stress, cost and quality issues that are more likely to occur if we rush.

As much as possible, artwork should be supplied to us digitally. We use vectored artwork for engraving and our preferred format is coreldraw(cdr). We do however accept many other vectored formats such as ai, dwg, eps, dxf, svg, etc. If the artwork supplied for engraving is not vectored, we may have to redraw artwork and this may incur additional cost.

We usually require a 50% down payment with balance paid on delivery. We realize that quite often this is not convenient for Government institutions and some companies so in those cases we accept COD or 30 days credit once this arrangement is discussed at the time of placing the order. Also payment can be by cheque, cash or Paypal to sales@lasercutsltd.com